Privacy and Data Security Policy

PRIVACY POLICY

Last Updated: 4 November 2025
Owner: Outpost Central Ltd (“Wildeye Monitoring”)
Status: Published
Applies To: All customers, partners, and users of Wildeye Services

1. Document Control

2. Policy Statement

Outpost Central Ltd (“Wildeye”, “we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, store, use, and share (“process”) your information when you use our products and services — including our websites, applications, and customer communications.

We comply with privacy laws applicable to the regions in which we operate and where our users are located, including the New Zealand Privacy Act 2020, the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), the EU General Data Protection Regulation (GDPR), the UK GDPR, and relevant U.S. data-protection and communications laws.
Regardless of where you are located, Wildeye handles your information to a standard consistent with these frameworks.

If you do not agree with this policy, please discontinue using our services.
Questions or concerns should be directed to support@mywildeye.com.

3. Purpose

This policy describes how Wildeye collects, processes, protects, and shares personal data obtained from customers and users across all platforms and communication channels.

4. Scope

This policy applies to:

• Websites operated by Wildeye, including www.mywildeye.com

• Wildeye Monitoring mobile and web applications

• Customer support, service, and billing communications

• SMS and phone communications via registered 10DLC and global messaging systems

5. Summary of Key Points

6. What Information We Collect

We collect personal information that you voluntarily provide to us, such as name, email, phone number, account credentials, and billing details when you create an account, purchase hardware or services, or contact our support team.

We also automatically collect data including IP address, device type, browser version, usage logs, and location data (if enabled).
Mobile applications may request access to device features (e.g., location, camera, or notifications) to support functionality.

7. How We Process Information

We use your personal information to:

• Operate, deliver, and improve our services

• Authenticate and manage user accounts

• Provide customer and technical support

• Process orders, subscriptions, and payments

• Communicate updates, maintenance, or service alerts

• Detect, prevent, and respond to fraud or security threats

8. Legal Bases for Processing

We process personal information only when lawful to do so. This includes:

• Consent – you have provided permission for specific purposes.

• Contractual necessity – to deliver our services or fulfil an agreement.

• Legal obligation – to comply with applicable laws or regulations.

• Legitimate interest – to operate a secure and reliable business.

These bases satisfy requirements under the APPs, GDPR, and equivalent privacy frameworks.

9. When and With Whom We Share Information

We may share personal information in the following limited circumstances:

• With trusted service providers such as cloud hosting, payment processing, and logistics partners

• When required to comply with legal obligations, court orders, or regulatory authorities

• In connection with a merger, acquisition, or transfer of business assets

All third parties are required to adhere to contractual data-protection obligations.

10. International Data Transfers

Your personal information may be processed in Australia, New Zealand, the United States, and other jurisdictions where Wildeye or its service providers operate.
We apply Standard Contractual Clauses (SCCs) and equivalent safeguards for all cross-border data transfers to ensure consistent privacy protection.

11. Data Retention

Wildeye retains personal information only as long as necessary for the purposes set out in this policy or as required by law.
In most cases, personal information is not retained for longer than three (3) months after account closure, after which it is securely deleted or anonymised.

12. Data Security

We maintain technical and organisational safeguards to protect personal information, including encryption, access control, and regular audits.
Although no system can guarantee absolute security, Wildeye continuously reviews and enhances its data protection measures.

13. Children’s Privacy

Wildeye does not knowingly collect information from individuals under 18 years of age.
If you believe we have collected information from a minor, please contact support@mywildeye.com to request prompt removal.

14. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws to:

• Access and obtain a copy of your personal data

• Request correction, deletion, or restriction of processing

• Object to certain processing activities

• Withdraw consent to marketing or other communications

Requests should be directed to support@mywildeye.com.
Wildeye will respond in accordance with applicable privacy laws.

If you remain unsatisfied with our response, you may contact your local privacy or data-protection authority for further assistance.

15. Do-Not-Track Controls

At this time, Wildeye does not respond to browser “Do Not Track” signals, as no uniform standard currently exists.
If such a standard is adopted, this policy will be updated accordingly.

16. 10DLC Messaging and Use of Phone Numbers

Purpose of Collection
Wildeye collects customer phone numbers to enable operational and support communications by SMS or voice, which may include:

• Account verification and alerts

• Support follow-up communication

• Appointment and delivery confirmations

• General communication

U.S. A2P 10DLC Compliance
Wildeye uses registered 10-Digit Long Codes in accordance with FCC and CTIA regulations.
Messages are sent only to recipients who have opted in through a Wildeye form, service request, or account interaction.
You may opt out at any time by replying STOP.
Standard carrier rates may apply. Wildeye does not sell or share phone numbers for marketing purposes.

International and Australian Messaging
For customers outside the U.S., including Australia, Wildeye sends SMS communications only to numbers provided or confirmed by the customer.
Messages comply with local telecommunications regulations, including the Spam Act 2003 (Cth) and ACMA requirements.
You can opt out at any time by replying STOP or contacting support@mywildeye.com.

Storage and Security
Phone numbers and message content are stored securely within Wildeye’s systems and are accessible only to authorised personnel.

17. Policy Updates

Wildeye may update this policy from time to time.
The effective date will be reflected at the top of this document.
Material changes will be communicated via email or notification on our website.

18. Contact Information

Data Protection Officer (DPO):
James Riddell

General Privacy Enquiries:
For privacy enquiries - please contact us via our support channel;
Email: support@mywildeye.com

If you believe your privacy rights have been infringed and remain unsatisfied after contacting us, you may contact your local privacy or data-protection authority for further assistance.