Warranty terms
Standard warranty terms
From 1 January 2024, our standard warranty terms are as follows:
Product category | Warranty |
|---|---|
Rechargeable loggers (WILD-M-R) | 2 year warranty |
Battery powered loggers (WILD-M-B) | 2 year warranty on both hardware and battery under normal operating conditions:
|
Expanders (ACC-EXP) | 2 year warranty |
All other products | 1 year warranty |
Future network operability | No warranty is given for continued cellular data services in the area where our product is deployed |
Replacements under warranty
A device replaced under warranty will inherit the balance of the warranty on the device being replaced.
Replacements outside of warranty
Replacements outside of warranty are sold at 50% discount to list price and will get a full 2 year warranty - just like any other paid sale.