FAQ

Every Wildeye datalogger has a unique serial number, which we call the OP number. It is printed on the label on the side of each datalogger. The number will consist of the characters “OP” followed by 5 or 6 digits. This OP number is also shown against each of your sites in the web portal and mobile app.

In the Web-Portal, you can search using the OP number, and see OP numbers of all your loggers:

And similarly in the smart-phone app, under the Install tab, you can search & view by OP number:

We’re sorry things haven’t worked as expected. Please get in touch with our support team and we’ll be happy investigate and get you back up and running ASAP.

• support@mywildeye.com

• Phone

Browse our online product catalogue, or get in touch with your local Wildeye branch to talk with a sales person. We’ll advise on the best solution, and prepare a customised quote for your project.

Email support@mywildeye.com to lodge a support ticket, and our team will reply within 2 business days. Alternatively, get in touch via phone.

The Wildeye App is available to download when using the following links from your device:

Android Phone/Tablet App
Apple iOS Phone/Tablet App

Alternatively, go to the Appstore on your device and search for "Wildeye". Then select to download the App.

For more info: Getting started with the Wildeye App - Download, Install, Login.

Depending on the logger model type, you can attach up to 2 pulse counter devices, 2 4-20mA analogue devices, and up to 12 SDI12 devices. With expander modules, you can expand this capability. See more info here.

See our page on diagnosing Unusual Sensor Readings